Overview

What is HelpTrac?

is a full-featured help desk and customer support system that can track problems and solutions, prioritize tasks, and analyze technician efficiency.

In depth

A closer look at HelpTrac

The program includes a built-in, full-screen editor for problem and resolution descriptions, the ability to filter on all fields including word searches, pop-up calendars for simplified date entry, automatic escalation of priorities with e-mail notification, and the ability to graphically display a technician's current workload when assigning new tasks.

HelpTrac features report and graph generation tools, support for templates, a technician lock-out function for maintenance purposes, the ability to customize fonts and colors, and network support.

It also includes a one-way Alpha pager, a digital pager, the ability to generate new tasks with incoming e-mail and notify users of resolutions with outgoing messages, a timer, logging capability, and a separate pop-up utility (HTListen) to notify technicians of new tasks even when HelpTrac is not running.

Please note that the program can run in Windows 3.x.

Verdict

Should you download HelpTrac?

HelpTrac runs on Windows 95/98/Me/NT and is available under the 30-day Trial license — the installer is 6 MB. We’ve catalogued it under Help and Support.

Verified clean. Every HelpTrac build on SoftLookup is scanned for viruses, spyware, adware, trojans and backdoors. We re-test on every update.

HelpTrac specifications

Category: Help and Support
Publisher: Monarch Bay Software Inc.
Last updated: Mar 12, 2025
License: 30-day Trial
Operating system: Windows 95/98/Me/NT
File size: 6 MB
Price: Free
Page views: 1068

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HelpTracv6.0

What is HelpTrac?

A closer look at HelpTrac

Should you download HelpTrac?

HelpTrac specifications

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